FAQ

    Here is an overview of the frequently asked questions.

    Order and shipping:

    • How long does shipping take?
      • After your order, we will make the jewelry first. This usually takes 1-2 days. Then we ship directly with A-Post.
    • Can I track my order?
      • We ship all orders over CHF 100 with tracking. If requested, we can also send smaller shipments with tracking.
    • Do you do dropshipping?
      • No, our products are manufactured in Switzerland and are in stock. Shipping also comes directly from us.
    • Is this online shop safe?
      • Yes, we are a sole proprietorship registered in Romanshorn TG since 2021. Numerous positive customer reviews confirm that we deliver good products quickly and reliably.

    Product information:

    • What materials are used for the jewelry?
      • All of our jewelry is made of high quality materials. Exact information about the material used can be found in the product description.
    • Can I make individual requests/changes?
      • Yes, since we do everything ourselves, we can also take individual wishes into account. e.g. length, material. Simply send a request in the chat
    • Is there a size chart for rings and necklaces?
      • Yes, you will find a size table on the product page.
    • Do the products look like the photo?
      • Yes, the photos are all taken by us. Of course, there can be small differences in baroque pearls and gemstones, as they are unique in nature.

    Payment options:

    • Which payment methods do you accept?
      • We accept credit cards, Maestro, Postcard and TWINT.
      • We also offer Buy Now, Pay Later via TWINT.
    • Is my payment secure?
      • Yes, we use secure payment processors to protect your data.

    Returns and Exchanges:

    • Can I return an item?
      • Yes, you have 14 days to return an item unless the seal has been removed.
    • How does the exchange work?
      • Please contact info@jk-jewelry.ch
        • first
    • Do you also offer repairs?
      • Yes, if one of our pieces of jewelry breaks unexpectedly and through no fault of your own, we offer a free repair service. Please contact us in advance.
      • Depending on the case, we can also repair jewelry that was not purchased by us for a fee.